ITIL Foundation Training Course
Certification :: EXIN
Duration :: 16 Hours (self-paced)
Course Delivery :: Self Paced e-learning
Course Description
This award-winning “flagship” course leads to the ITIL Foundation Certificate Certification in IT Service Management and is accredited by both EXIN and ISEB.
Comprising of an integrated case study and rich dynamic content in an interactive multimedia presentation, the 16 hour modularized self-paced e-learning course introduces you to the concepts of IT Service Management (ITSM) and how to apply the industry standard IT Infrastructure Library (ITIL) Service Support and Service Delivery principles within an IT services driven organization.
The ITIL Foundation Course combines the advantages of anywhere-anytime convenience and can be accesses from your office or home. The course also provides flexible course tracks that let you learn at your own pace and an integrated case study to enable thorough understanding and retention. The course is developed in compliance with all the prerequisite training and exam specifications laid down by EXIN and leads you to ITIL Foundation Certification.
Audience
IT Support Staff, IT Consultants, Key Business Users, IT Developers.
Learning Objectives
At the end of this course, you will be able to:
- Identify the various ITIL processes that can be implemented in an organization.
- Identify the benefits of implementing each ITIL process in an organization.
- Identify the basic concepts related to each ITIL process.
- Identify the activities and roles involved in each process.
- Identify the relationship of each ITIL process with other processes.
- Identify the factors that affect the effectiveness of each ITIL process.
Course Content
Introduction
- Introduction to ITSM (1 hour)
- Introduction to ITIL (1 hour)
ITIL Function
ITIL Processes
- Incident Management (1 hour)
- Problem Management (1 hour)
- Configuration Management (1 hour)
- Change Management (1 hour)
- Release Management (1 hour)
- Service Level Management (1 hour)
- Availability Management (1 hour)
- Capacity Management (1 hour)
- IT Service Continuity Management (1 hour)
- Security Management (1 hour)
- Financial Management for IT Services (1 hour)
Exam Preparation
- ITIL Foundation Exam Preparation Guide
System Requirements
- Computer (Pentium IV, Internet Explorer 5.x, Cookies enabled, Macromedia Flash Player 6.0, Speakers or a headset, 1024X768 pixel resolution)
- Broadband Internet connection.
Student Material
ITIL Foundation Student Material Package.
Reference Material
Recommended reference materials: Foundation of ITIL Service Management (ISBN 9077212582).
[TOP] |
Our ITIL courses