ISO/IEC 20000 Certification
Certification :: None
Duration :: 5 Hours
Course Delivery :: Self Paced E-Learning
Course Description
The Requirements for ISO 20000 Certification course provides you with an overview of the publications and ISO 20000 Part 1 of the standard and the role it fulfills within the IT service management domain. The course is designed for everyone within the organization who requires a high level overview of the ISO/IEC 20000 standard and all its components.
In this case study driven course, you will achieve a basic knowledge of IT Service Management best practices and the common terminology. This elearning course will help you understand the benefits of applying the ISO 20000 service management processes to improve the quality of managed services, save costs and meet corporate governance/legal requirements.
Audience
Quality Managers, IT Support Staff, IT Consultants, IT Process Consultants, Key Business Users, IT Auditors, Quality Consultants, IT service providers, Purchasing managers.
Learning Objectives
At the end of this course, you will be able to:
- Understand the principles of Service Management.
- Identify the benefits of applying the ISO/IEC 20000 processes.
- Understand the implementation route to achieve ISO/IEC 20000.
- Know relationships between the different Service Management processes.
- Understand what ISO/IEC 20000 means in a practical, real world, perspective.
Student Material
ISO/IEC 20000 student material package.
System Requirements
- Computer (Pentium IV, Internet Explorer 5.x, Cookies enabled, Macromedia Flash Player 6.0, Speakers or a headset, 1024X768 pixel resolution)
- Broadband Internet connection.
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