HDI Customer Support Specialist (CSS)
Certification (8 hours)
HDI Customer Support Specialist (CSS) Certification is for front-line customer service and support staff dedicated to providing outstanding levels of service and support.
HDI Help Desk Analyst (HDA)
Certification (12 hours)
HDI Help Desk Analyst (HDA) Certification is for front-line tech support analysts who want to develop the foundational knowledge of help desk and support centre operations.
Help Desk Analyst Boot Camp
(12 hours)
HDI’s Help Desk Analyst Boot Camp combines the standards from the CSS and HDA Certifications in order to provide a “fast track” training option.
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